LEISURE KING: FAQ

How will I know if it fits?

All items have a ‘Technical Details’ section on their product page giving sizes.  If you can’t find it, send us an email and we can send you the details.

How do I book?

Simply call 01322 479909 or email info@leisureking.biz

What methods of payment do you accept?

We accept cheque, BACS, Electronic Payments, Debit and Credit cards.  Sorry, we do not accept cash.

Do I have to pay a deposit?

Yes, we ask for around 25% at the time of booking.  This is to secure your item on the date you require.  Once we receive the deposit your booking becomes confirmed.  Without a deposit, your booking is NOT confirmed.

When is the balance due?

The balance is due no later than 14 days before the event.  We do not accept cheques as balance payments unless they have 10 working days to clear.

What areas do you cover?

We cover the whole of the UK. However if you are ordering outside of Kent, London, Essex or Sussex, a surcharge may apply.

What is your cancellation policy?

Please request our booking and cancellation policy for full details. All cancellations incur a £10 administration fee.
• If you wish to cancel before 6 six weeks you will receive your full deposit.
• If cancellation occurs between 3-6 weeks prior to the event, you will receive 50% of payments received. 
• If cancellation occurs less than 21 days prior to the event, no refund of any monies will occur.

Do you have insurance?

Yes, public liability cover to £5M and Employers Liability cover to £10M.

Does your insurance cover me if I run the equipment myself?

No, you will need to check with your own home or business insurance for this.  We are only insured during the use of the equipment if we stay to operate the equipment.

Are you registered with Environmental Health?

Yes, they gave us their top rating of 5 out of 5.

Is your equipment tested?

Yes, all our equipment has an annual test or service depending on the rules around that particular type of equipment.  All documents are available on request.

How can I ensure safety when you leave?

We don’t leave the equipment with you until we have run through the safety requirements first, which you will then sign to say you have been shown them.  These safety tips are also sent to you with your booking form so you can read them at your leisure.  You are responsible for the health and safety of your guests or clients when we leave equipment with you.  If you hire equipment with a server or operator, we ensure the equipment is run safely for you.

Do I need power?

Some items need power, take a look at the ‘technical details’ section for that particular item.  If you need power but can’t provide it e.g. your event is in a field, you can hire our generator.

What if it rains?

All food items MUST be brought inside or kept dry under a marquee.  Inflatable equipment MUST be turned off and dried off before use.  We ask that sumo suits be stored in a shed or garage as they are not waterproof, they will also need to be dried of before use.  We may be able to postpone your hire if we can accommodate your new event date.  This will have to be arranged at least 7 days in advance, otherwise our cancellation policy applies.

I won’t be there when you set-up!

That’s OK. So long as your venue is expecting us and you have told them or us where you would like us to set-up.  We also ask you to provide a contact name and mobile number for the day so we can communicate if issues arise.

Are your staff CRB checked?

No.  We do not anticipate being left with children or vulnerable adults and so do not require one.

Are you VAT registered?

Yes.  All prices on the site show EX VAT prices so VAT needs to be added at 20%.

HOW DO I BOOK OR ASK QUESTIONS?

AREAS WE COVER

Click the regions below to view the areas we cover in the UK:

Kent

Ashford, Canterbury, Dartford, Dover, Gravesham, Maidstone, Medway, Sevenoaks, Shepway, Swale, Thanet, Tonbridge, Malling, Bromley, Tenterden, Chatham, Gravesend, Gillingham, Rochester, Strood, Ash, Swanley, Folkestone, Hythe, Faversham, Sittingbourne, Broadstairs, Margate, Ramsgate

London

All postcodes including Central London and Westminster.

Barking, Dagenham, Barnet, Bexley, Brent, Bromley, Camden, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith, Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington, Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Wandsworth, Westminster, The City, London Docklands

Essex

Basildon, Billericay, Brentwood, Braintree, Chelmsford, Colchester, Grays, Harlow, Harwich, Leigh-on-sea, Saffron Walden, South Benfleet, Southend, Tilbury, Epping, Pitsea, Romford, Rayleigh, Westcliffe-on-sea, Maldon

Surrey

Abinger, Bletchingley, Byfleet, Caterham, Chertsey, Croydon, Dorking, Egham, Epsom, Esher, Ewell, Farnham, Frimley, Godalming, Godstone, Guildford, Hersham, Hurst Green, Leatherhead, Mitchem, Morden, Oxshott, Oxted, Redhill, Reigate, Staines, Sutton, Thames Ditton, Woking

West Sussex

Arundel, Ashurst, Billingshurt, Bognor Regis, Burgess Hill, Chichester, Crawley, Cuckfield, East Grinstead, Haywards Heath, Horsham, Littlehampton, Selsey, Shoreham, Steyning Worthing East, Worthing West

East Sussex

Battle, Bexhill, Brighton, Crowborough, Eastbourne, Hailsham, Hastings, Hove, Lewes, Newhaven, Peacehaven, Rye, Seaford, Uckfield, Wadhurst, Winchelsea

Hertfordshire

Borehamwood, Cheshunt, Elstree, Harpenden, Hatfield, Hemel Hempstead, Hertford, Hoddesdon, Potters Bar, Radlett, Rickmansworth, St Albans, Waltham Cross, Ware, Watford, Welwyn Garden City